COMPANY DESCRIPTION:
A globally respected specialist, Lightfoot Defence delivers design, manufacture, installation, repair and servicing of refrigeration and air-conditioning equipment.
An SME with over a century of development in these areas, along with a future-ready culture, certified quality management system and environmental agency approval, Lightfoot Defence is a stand-alone choice, trusted by militaries and highly respected commercial partners across the globe to deliver the highest quality, advanced and bespoke refrigeration solutions.

JOB DESCRIPTION & RESPONSIBILITIES:
The customer account manager will oversee all our military spares and repairs contract accounts, negotiating contracts and agreements to align with customer expectations and aim to exceed them with delivery. Build and maintain strong, long-lasting customer relationships and operate as the lead point of contact for any matters specific to our business. Responsible for managing and developing our existing clients and actively develop new business. In this role you will liaise with various departments and key customers to develop strong working relationships.

• Serve as the lead point of contact for all customer account management
• Manage team of two
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements with customers
• Ensure the timely and successful delivery of our product to meet customer needs
• Communicate the progress of monthly initiatives to internal and external customers/departments
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key accounts
• Assist with challenging client requests
• Oversee the generation of proposals/quotes
• Liaise with other internal departments for customers spares, repairs and maintenance tasks
• Produce various reports using our internal system
• Open order book reporting/managing

QUALIFICATIONS/SKILLS:
• Experience working with military primes/spares and repairs service or similar would be advantageous
• Proven work experience as a customer account manager
• Demonstrate the ability to clearly communicate with senior management
• Experience with ERP/CRM software would be beneficial, MS office applications
• Ability to manage multiple customer account projects at a time whilst maintaining attention to detail
• Excellent listening and communication skills
• Degree qualified and/or minimum of 10 yrs experience

ADDITIONAL INFORMATION:
Salary: competitive
37.5 hours per week
Office based role with the requirement to occasionally travel for client meetings
Company Pension Scheme
Ride To Work Scheme
Free Parking

How To Apply
Candidates who wish to apply for this position must forward a handwritten cover letter stating their current salary with their CV direct to support@lightfootdefence.com.